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Innovation In Queueing
I was shopping with a friend in the L.L. Bean store in Freeport, Maine, and ended up in a check-out line. It was a nice Saturday afternoon, the store was crowded, and the lines at the registers were...
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Reference Question of the Week – 6/21/09
This week's reference question is one of my own. I use Bloglines to read rss feeds, and a couple weeks ago they changed their interface. I didn't like the changes, so I used their Contact Form to...
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Serve the Community or Serve the Individual
I know that as a library, we are here to serve the community. But on a day-to-day basis, I don't work with the community, I work with individual people. Are the two mutually-exclusive? This is all just...
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Reference Question of the Week – 2/14/10
Sometimes I can't tell if patrons asks for something because they think we actually offer it, or if they just figure there's no harm in asking. To wit: Patron: You know how when I have a book on hold,...
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Redbox Rights and Wrongs
I like to think I'm the kind of person open to the opinions of others, and I certainly don't expect myself to be right all the time. However, it's still rare for me to advertise when I think I am...
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Reference Question of the Week – 3/14/10
Due to the nice weather this week, the library has been extremely slow. I'm glad people are outside enjoying the weather, but because of that, this week's reference question is one left over from...
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Reference Question of the Week – 5/16/10
This question just made me laugh. A patron calls in and says, My husband just installed a fax machine on our home phone last night. Can you send me a test page to see if it works? I made up a test page...
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On Maintaining Extra-Library Websites
There was an article in our local paper this week about a resident's experience volunteering in the community. Nice, but what I especially like is that he cited http://www.chelmsfordvolunteers.org as...
View Article#PLA12 Secret Shopping in a Library
Presenter was a branch manager in the DC public library system. He was given six weeks in May-June to pull together a secret shopper program and run it over the course of six weeks during June-July....
View Article#PLA12 Revitalizing Reference Services
Presenters were from the Arlington Heights (IL) Library and the Ann Arbor (MI) District Library. Passive reference, of librarians sitting at a big desk waiting to be asked questions, is pretty much...
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